Coolideas' offering is the epitome of terrible service delivery and predatory billing.

Coolideas' offering is the epitome of terrible service delivery and predatory billing.

I've got a fibre line with them that was ordered in February, and that took 6 weeks to install (they lost my application 3 times in that period), and the line still hasn't worked at all over the next 2 months. Upon requesting a refund for the 2 months of downtime for the non-functional line, I was then told that, no - they're not responsible for delivering any service and that I am liable for ongoing payments for this non-existant service. I asked to cancel the service (with zero days of uptime to date) and was then informed that I can't reassign the attached fibre port to a functional ISP until I'd finished a one-month cancellation period (again, a period in which I'd have to pay for zero delivery).

I find this attitude and process to be borderline ********.

I plan on taking my business elsewhere and would hazard anyone who reads this complaint to do the same.