CoolIdeas? More like *********** bunch

Having trouble with them ending my service, I moved from SA to NZ and made my final payment as per there request in May of this year already from my NZ account and send them all the paperwork needed and proof of payment and still, I am getting invoiced for the accounts not being settled.

I have been trying to contact them and send them multiple e-mail about this, but I am not getting any joy in getting them to close the account. Even double checked the details entered when making the payment on the proof of payment is showing there correct banking details and the ref number that was used. Look like they are just as incapable of sorting out the account and back affairs as they are able to provide network speed to their clients that they advertised but are unable to deliver

*********** bunch