KJ
Kallie J
1 reviews | Active since Nov 2019
26 Jun 2023, 16:40
Coolideas has no functional ideas.
Garbage service. If my money is not returned within the next 3 days I will gladly spend more for the message to penetrate your company. I am so glad I saw these reviews before I progressed. South African companies deserve everything coming their way. You do not know what customer service is nor can you spell it.
For those of you reading. An upfront cost of R999 so that you can cancel any time. No information provided upfront and communication is all automated garbage with no human behind it. My advice: Run for the hills. How these guys got top ISP I will never know. Not even a customer for 6 days and the wheels comes off. Be very careful with these guys.
Helpful (0)
Replies (4)0
Replies (4)KJ
Kallie J's updateReviewer Update
26 Jun 2023, 16:41Give it a second for the automated response. Take a look at all their responses to customers
KJ
Kallie J's update26 Jun 2023, 16:41
Reviewer Update
Give it a second for the automated response. Take a look at all their responses to customers
Cool Ideas Service Provider's replyOfficial
26 Jun 2023, 17:09Good day Kallie J,
Thank you for your feedback, and apologies for your poor experience.
Please note that we have escalated your case to our Connect Manager for further assistance. Someone should contact you soon to answer all your questions, and they will send an email if they cannot reach you on your mobile.
Please let us know if we can be of further assistance.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for your poor experience.
Please note that we have escalated your case to our Connect Manager for further assistance. Someone should contact you soon to answer all your questions, and they will send an email if they cannot reach you on your mobile.
Please let us know if we can be of further assistance.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply26 Jun 2023, 17:09
Official
Good day Kallie J,
Thank you for your feedback, and apologies for your poor experience.
Please note that we have escalated your case to our Connect Manager for further assistance. Someone should contact you soon to answer all your questions, and they will send an email if they cannot reach you on your mobile.
Please let us know if we can be of further assistance.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for your poor experience.
Please note that we have escalated your case to our Connect Manager for further assistance. Someone should contact you soon to answer all your questions, and they will send an email if they cannot reach you on your mobile.
Please let us know if we can be of further assistance.
Kind Regards,
Cool Ideas
*** | ***
KJ
Kallie J's updateReviewer Update
26 Jun 2023, 17:44As promised. Nice automated message with an automated apology that means nothing. Pay back my money and delete my details from your servers. Enough.
KJ
Kallie J's update26 Jun 2023, 17:44
Reviewer Update
As promised. Nice automated message with an automated apology that means nothing. Pay back my money and delete my details from your servers. Enough.
KJ
Kallie J's updateReviewer Update
26 Jun 2023, 17:48I honestly thought this would go differently with you guys. Sadly one and the same as all other SA companies. We pay through the roof for services and get nothing in return. How are you the Top ISP in SA with a index rating of 2.7 out of 5?
KJ
Kallie J's update26 Jun 2023, 17:48
Reviewer Update
I honestly thought this would go differently with you guys. Sadly one and the same as all other SA companies. We pay through the roof for services and get nothing in return. How are you the Top ISP in SA with a index rating of 2.7 out of 5?