TD
Tasneem D
1 reviews | Active since Mar 2009
19 Oct 2024, 13:30
Coolideas Fibre a complete no go.
It’s been months of inconsistent internet. Between Coolideas and Vumatel they keep pushing me from pillar to post.
I’m fed up and tired of logging cases and being told to reset and link to my PC, etc.
Coolideas is a horrible service provider and Vumatel which I will write a seperate review on is just as bad.
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Replies (1)
Cool Ideas Service Provider's replyOfficial
22 Oct 2024, 10:15Hi Tasneem,
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconsistent internet access you have been experiencing and understand how this can be frustrating. Your satisfaction is our priority, and we take your feedback seriously.
Our team will be investigating the issue to identify the cause of the inconsistent internet access and to implement a solution as quickly as possible.
Please note our Support Team tried to contact you regarding the issue.
We appreciate your patience and understanding as we work to improve your service. If you have any further questions, please do not hesitate to reach out.
Thank you for your understanding.
Best Regards, Cool Ideas
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconsistent internet access you have been experiencing and understand how this can be frustrating. Your satisfaction is our priority, and we take your feedback seriously.
Our team will be investigating the issue to identify the cause of the inconsistent internet access and to implement a solution as quickly as possible.
Please note our Support Team tried to contact you regarding the issue.
We appreciate your patience and understanding as we work to improve your service. If you have any further questions, please do not hesitate to reach out.
Thank you for your understanding.
Best Regards, Cool Ideas
Cool Ideas Service Provider's reply22 Oct 2024, 10:15
Official
Hi Tasneem,
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconsistent internet access you have been experiencing and understand how this can be frustrating. Your satisfaction is our priority, and we take your feedback seriously.
Our team will be investigating the issue to identify the cause of the inconsistent internet access and to implement a solution as quickly as possible.
Please note our Support Team tried to contact you regarding the issue.
We appreciate your patience and understanding as we work to improve your service. If you have any further questions, please do not hesitate to reach out.
Thank you for your understanding.
Best Regards, Cool Ideas
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconsistent internet access you have been experiencing and understand how this can be frustrating. Your satisfaction is our priority, and we take your feedback seriously.
Our team will be investigating the issue to identify the cause of the inconsistent internet access and to implement a solution as quickly as possible.
Please note our Support Team tried to contact you regarding the issue.
We appreciate your patience and understanding as we work to improve your service. If you have any further questions, please do not hesitate to reach out.
Thank you for your understanding.
Best Regards, Cool Ideas