KB
Kendall B

1 reviews | Active since Oct 2011

02 Feb 2024, 16:41

Coolest ISP

Today I got the following email from Cool Ideas.

"Our internal mailer went rogue and sent out the wrong message to all our cool clients. Don't worry, we've set it straight. The new mailer is below and comes with our apologies for spamming your inbox. *Lesson learned: Even mailers need a reality check sometimes."

I've been with Cool Ideas since (I think) March of 2023 and we as customers are always quick to complain online but never take the time to compliment when compliments are due.

Cool Ideas not only own up to their errors and by totally defrosting that situation with style. but they have been by far the coolest ISP I have had. Every step from sign up to today has been a breeze. What sets you apart in the icy world of ISPs is your commitment to keeping us in the loop. Those notifications about potential network chill sessions are a game-changer. I can plan my day accordingly whether I'm chilling watching Netflix or caught in an avalanche of work meetings. Payments through the monthly invoices are also super chill and easy.

I hope others experience the same level of service and satisfaction that I have had.

Thanks, for being the Elsa of ISPs – making everything magically cool! ❄️

Regards, Kendall

0
Replies (1)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply05 Feb 2024, 10:10
Official
 Good day Kendall,
 
Thank you for going out of your way to share your COOL feedback. We really appreciate it.

We are pleased to learn that you are happy with our products and service.
 
 Feel free to contact us should you require any assistance.
 
Kind Regards,
Cool Ideas
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