COOL IDEAS/VUMATEL

I HAVE BEEN STRUGGLING WITH A SIMPLE RECHARGE OF WIFI SINCE 15TH DECEMEMBER. EVENTUALLY ON 25TH DATA RUNS OUT AND I TRY AGAIN. ON 26TH I EVENTUALLY AM ABLE TO MAKE PAYMENT AND 3HOURS LATER GET REPLY FROM A CALL CENTRE PERSON, PROMISING VIRTUALLY NOTHING BUT THAT THEY ARE WAITING ON VUMATEL. TO DATE I HAVE SPENT MORE MONEY AND HOURS TRYING TO GET MY WIFI RESTRTED AND NOBODY REPLIES. VUMATEL AND COOL IDEAS IS THE VERY WORST TO DEAL WITH. THEY ARE QUICK TO TAKE YOUR PAYMENT, BUT NOT TO ASSIST WITH RECONNECTION, LET ALONE THE DAYS LOST THAT WAS PAID FOR. I WILL NEVER RECOMMEND THEM TO ANYONE, COS THEIR SUPPORT SERVICE SUCKS.