"Cool Ideas" - "Zero Service" - Time for a change

Three times in one day - "We will call you back as soon as we've followed up with the Openserve technician in the area" - no feedback, and SLA's to make sure "they cover their behinds" but you are left in the lurch when you really need stable connectivity. If you cannot supply a back to back on your agreement with line rental to Openserve, where the TAT is within reason, you should not bill for the several days of no service and supply your clients with service credits due to downtime. Above all, when you customer service call centre agents promise a call back, teach them that it's poor not to follow through. Really disappointed in the disgraceful service, and perhaps time to find a new service provider. Your updates on tickets seems to be more of a cover your **** approach.