zD
zintle D
1 reviews | Active since Sept 2014
22 Mar 2026, 08:56
Cool ideas worst service provider
My experience with this service provider has been unacceptable. I was billed for February despite not receiving any service at all. After cancelling for this reason, I was charged again in March. There is no justification for charging customers for a service that is not delivered. Had the service been provided as promised, I would not have cancelled. The repeated billing errors and lack of accountability are deeply concerning. Based on my experience, I strongly advise others to avoid this provider.
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Cool Ideas Service Provider's replyOfficial
23 Mar 2026, 14:29Good day Zintle D, Thank you for your review. We understand how frustrating service interruptions and unexpected billing can be, and we would like to clarify the events relating to your account. Our support team assisted in addressing the technical fault reported on your line, and the matter was escalated to the fibre network operator for resolution. With regard to the March invoice, this was generated in line with the required cancellation notice period. As per our service terms, a full calendar month's notice is required for cancellations, and billing continues during this period while the line remains active with the fibre network operator. Your service is currently pending release by the fibre network operator, Metrofibre, and the release date has been confirmed as 31/03/2026, as previously communicated by our cancellations team. Until the line is released by the operator, the service remains active on their network, which is why the notice period billing applies. That said, our team will be contacting you directly to review the matter with you and provide any further assistance where possible. We appreciate your feedback and the opportunity to address your concerns Kind Regards,The Cool Ideas Team
Cool Ideas Service Provider's reply23 Mar 2026, 14:29
Official
Good day Zintle D, Thank you for your review. We understand how frustrating service interruptions and unexpected billing can be, and we would like to clarify the events relating to your account. Our support team assisted in addressing the technical fault reported on your line, and the matter was escalated to the fibre network operator for resolution. With regard to the March invoice, this was generated in line with the required cancellation notice period. As per our service terms, a full calendar month's notice is required for cancellations, and billing continues during this period while the line remains active with the fibre network operator. Your service is currently pending release by the fibre network operator, Metrofibre, and the release date has been confirmed as 31/03/2026, as previously communicated by our cancellations team. Until the line is released by the operator, the service remains active on their network, which is why the notice period billing applies. That said, our team will be contacting you directly to review the matter with you and provide any further assistance where possible. We appreciate your feedback and the opportunity to address your concerns Kind Regards,The Cool Ideas Team