Cool ideas worst isp worst experience out of all the internet service providers

I contacted cool ideads via phone i asked the agent if my address has fibre she rep**** yes i asked another few questions because i was interested in using the service she explain and im happy with what she said, the next day i signed up and paid for the service, two weeks went by and i decided to contact them asking them when the installation will be taking place, nobody could give me an answer or get back to me after sending several emails nobody could help me so basically after i paid everything went downhill reason for that was on the cool ideas portal my address showed that fibre is installed in my area so basically my address is ready for fibre installation but on the Mitchell's fibre portal fibre has not yet been installed in my area and this i had to find out on my own with out any help from a cool ideas agent because they ignored me after i made payment, so now that I've found out i don't have fibre in my area i then requested a refund and yet again they couldn't assist me, i requested a refund on 26/09/2020 its now 03/10/2020 and im still waiting they told me they sent me an email asking for banking details but they sent it to the wrong client so now im not getting any response from them, i wouldn't recommend anyone to sign up and pay for the unprofessional service they have to offer because if anything goes wrong they'll leave you hanging, my first experience with cool ideas has been a nightmare (because once you pay you are on your own)