COOL IDEAS WORST ISP FOR CUSTOMER SERVICE! STAY AWAY!

Seven days ago I signed up to Cool Ideas ISP for a new fibre line for the house I will be moving into. I was impressed that they were voted best ISP. I have not yet used their service the router is still unopened and there is no power going to the CPE box. I rep**** to one of their billing tickets instructing them not to activate the line until the beginning of June. I received no reply and a debit order was run against my account. I rep**** and asked why I was billed for a service that I am not using, in a house that I am not even living yet, and was told that I should have read the terms and conditions of the service.

Afrihost only billed me once the account was active on my router. Cool Ideas customer service is apparently non-existent with no customer service department either. Apparently, run by ***boys. DO NOT SIGN UP TO COOL IDEAS! They are sneaky and are very unreasonable