FD
Farzaana D
1 reviews | Active since Jun 2019
27 Nov 2023, 10:30
Cool Ideas - WORST ISP!!!!!!!
Cool Ideas is the worst service provider ever! They have zero customer empathy. they say they are month to month but they are not. We tried to cancel our service with them and they refuse to do so. They expect us to wait a whole two months. Thus resulting in us being without wifi for two months and our business including our sons education being put on hold. They also have very bad customer service agents. and gutting hold of them is a mission. If you have no WIFI you have to somehow log on to your account and create a ticket.
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Cool Ideas Service Provider's replyOfficial
27 Nov 2023, 11:24Dear Farzaana D,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced and we appreciate your patience.
At Cool Ideas Connect, we strive to provide the best possible service to our valued customers. We understand your frustration and would like to address your concerns promptly.
Upon reviewing your case, we have escalated it to our Operations Supervisor for further assistance. They will personally look into the matter and reach out to you shortly to discuss a resolution. Rest assured, we are committed to finding a satisfactory solution for you.
In the future, please note that our cancellation policy requires a calendar month's notice, as stated in our terms and conditions. Our Support operating hours are 08:00 - 20:00 on weekdays and 09:00 - 15:00 on weekends and public holidays.
Please let us know if you need anything further.
Best Regards,
Cool Ideas Connect Team
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Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced and we appreciate your patience.
At Cool Ideas Connect, we strive to provide the best possible service to our valued customers. We understand your frustration and would like to address your concerns promptly.
Upon reviewing your case, we have escalated it to our Operations Supervisor for further assistance. They will personally look into the matter and reach out to you shortly to discuss a resolution. Rest assured, we are committed to finding a satisfactory solution for you.
In the future, please note that our cancellation policy requires a calendar month's notice, as stated in our terms and conditions. Our Support operating hours are 08:00 - 20:00 on weekdays and 09:00 - 15:00 on weekends and public holidays.
Please let us know if you need anything further.
Best Regards,
Cool Ideas Connect Team
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Cool Ideas Service Provider's reply27 Nov 2023, 11:24
Official
Dear Farzaana D,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced and we appreciate your patience.
At Cool Ideas Connect, we strive to provide the best possible service to our valued customers. We understand your frustration and would like to address your concerns promptly.
Upon reviewing your case, we have escalated it to our Operations Supervisor for further assistance. They will personally look into the matter and reach out to you shortly to discuss a resolution. Rest assured, we are committed to finding a satisfactory solution for you.
In the future, please note that our cancellation policy requires a calendar month's notice, as stated in our terms and conditions. Our Support operating hours are 08:00 - 20:00 on weekdays and 09:00 - 15:00 on weekends and public holidays.
Please let us know if you need anything further.
Best Regards,
Cool Ideas Connect Team
***
***
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced and we appreciate your patience.
At Cool Ideas Connect, we strive to provide the best possible service to our valued customers. We understand your frustration and would like to address your concerns promptly.
Upon reviewing your case, we have escalated it to our Operations Supervisor for further assistance. They will personally look into the matter and reach out to you shortly to discuss a resolution. Rest assured, we are committed to finding a satisfactory solution for you.
In the future, please note that our cancellation policy requires a calendar month's notice, as stated in our terms and conditions. Our Support operating hours are 08:00 - 20:00 on weekdays and 09:00 - 15:00 on weekends and public holidays.
Please let us know if you need anything further.
Best Regards,
Cool Ideas Connect Team
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