AS
Annie S
1 reviews | Active since Feb 2021
26 Oct 2022, 09:45
COOL IDEAS worst ISP.
Over the past few weeks I have had the worst experience with Cool Ideas. I work remotely and rely on the internet. The internet has been completely down since Monday 24 October 2022 at 11:00am . Today is Wednesday 26 October and I still do not have internet. Last week was the same issue, no internet for almost 24 hours. Cool Ideas blames it on an outage or Vumatel. The customer service is extremely poor. I pay almost R1000 for internet per month with such poor service. At the end of this month I will leave Cool Ideas .It is an unreliable service provider when you work remotely. Horrible service , would not recommend COOL IDEAS to anyone.
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Replies (4)0
Replies (4)
Cool Ideas Service Provider's replyOfficial
26 Oct 2022, 11:18Good day Annie S,
Thank you for your feedback, and apologies for any inconvenience caused.
We were unable to locate your profile using the information on your review.
Please provide us with your #COOL ticket reference so our support team leaders can investigate and assist you further.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
We were unable to locate your profile using the information on your review.
Please provide us with your #COOL ticket reference so our support team leaders can investigate and assist you further.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply26 Oct 2022, 11:18
Official
Good day Annie S,
Thank you for your feedback, and apologies for any inconvenience caused.
We were unable to locate your profile using the information on your review.
Please provide us with your #COOL ticket reference so our support team leaders can investigate and assist you further.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback, and apologies for any inconvenience caused.
We were unable to locate your profile using the information on your review.
Please provide us with your #COOL ticket reference so our support team leaders can investigate and assist you further.
Kind Regards,
Cool Ideas
*** | ***
AS
Annie S's updateReviewer Update
26 Oct 2022, 15:48After more than 50 hours of not having any internet connection, it has now returned. There is no need for a reference number to be provided as the service has been restored.
AS
Annie S's update26 Oct 2022, 15:48
Reviewer Update
After more than 50 hours of not having any internet connection, it has now returned. There is no need for a reference number to be provided as the service has been restored.
AS
Annie S's updateReviewer Update
27 Oct 2022, 10:31Yesterday the internet connection became available for 2 hours after more than 50 hours of no internet , At 16:25 pm the internet went down AGAIN and has still not been restored. The call center is an absolute waste, Cool Ideas responds faster on a Hellopeter review than actually helping when you call the call center. I am sure to get a response on this platform asking for my ticket reference number however I know NOTHING will be done. I WORK REMOTELY AND I NEED A STABLE CONNECTION, PLEASE UNDERSTAND THIS AND FIX THE ISSUES INSTEAD OF BLAMING VUMATEL. I DONT PAY VUMATEL I PAY COOL IDEAS R1000 EVERY MONTH. FIX THE ISSUES INSTEAD OF *****ING HARD EARNED MONEY FROM CUSTOMERS.
AS
Annie S's update27 Oct 2022, 10:31
Reviewer Update
Yesterday the internet connection became available for 2 hours after more than 50 hours of no internet , At 16:25 pm the internet went down AGAIN and has still not been restored. The call center is an absolute waste, Cool Ideas responds faster on a Hellopeter review than actually helping when you call the call center. I am sure to get a response on this platform asking for my ticket reference number however I know NOTHING will be done. I WORK REMOTELY AND I NEED A STABLE CONNECTION, PLEASE UNDERSTAND THIS AND FIX THE ISSUES INSTEAD OF BLAMING VUMATEL. I DONT PAY VUMATEL I PAY COOL IDEAS R1000 EVERY MONTH. FIX THE ISSUES INSTEAD OF *****ING HARD EARNED MONEY FROM CUSTOMERS.
AS
Annie S's updateReviewer Update
31 Oct 2022, 14:36I am so disgusted and disheartened with the service from Cool Ideas. I rely on my internet as I am a remote worker, something that Cool Ideas disregards. They are not providing a service that we pay for, then to top it up they are unable to provide answers. Since Monday 24 October I have been without internet, other than on Wednesday having internet for two hours. Its a week now without internet. When you call the call center the agents are clueless, We spoke to a person by the name of Mdu who was supposed to help us understand the issue but the condescending , sarcastic answers from him made us even more irate. The money that Cool Ideas *****s from its customers , please use it to to enlighten your staff on customer service. I will not recommend Cool Ideas to anyone as it has now become a blame game of Cool Ideas VS Vumatel. Cool Ideas is so shameless that they continue providing bad service to to clients, clients who are now fed-up and resorted to complaining on social media and we are expected to pay tomorrow for a service that we have not received. SHAMELESS , SPITTING ON THE FACE OF YOUR CLIENTS.
AS
Annie S's update31 Oct 2022, 14:36
Reviewer Update
I am so disgusted and disheartened with the service from Cool Ideas. I rely on my internet as I am a remote worker, something that Cool Ideas disregards. They are not providing a service that we pay for, then to top it up they are unable to provide answers. Since Monday 24 October I have been without internet, other than on Wednesday having internet for two hours. Its a week now without internet. When you call the call center the agents are clueless, We spoke to a person by the name of Mdu who was supposed to help us understand the issue but the condescending , sarcastic answers from him made us even more irate. The money that Cool Ideas *****s from its customers , please use it to to enlighten your staff on customer service. I will not recommend Cool Ideas to anyone as it has now become a blame game of Cool Ideas VS Vumatel. Cool Ideas is so shameless that they continue providing bad service to to clients, clients who are now fed-up and resorted to complaining on social media and we are expected to pay tomorrow for a service that we have not received. SHAMELESS , SPITTING ON THE FACE OF YOUR CLIENTS.