SD
Stephen D
1 reviews | Active since Apr 2014
09 Oct 2020, 12:24
Cool Ideas - worSt customer experience ever!
Disgusting service!! Do not under any circumstances sign up with Cool Ideas. Endless issues which do not get resolved! I was with them for 6 weekS, then couldn’t take it anymore! Save yourself HUGE frustrations and stay away!
Helpful (0)
Replies (5)0
Replies (5)
Cool Ideas Service Provider's replyOfficial
12 Oct 2020, 15:05Hi Steven
we are sorry to hear of this frustration, we strive to provide our customers with the best in service and if someone in our team has dropped the ball we would like to see how we can improve this aspect of our business.
we will have someone reach out to get the full side of your story and see what we can do to improve your experience
The Cool team
we are sorry to hear of this frustration, we strive to provide our customers with the best in service and if someone in our team has dropped the ball we would like to see how we can improve this aspect of our business.
we will have someone reach out to get the full side of your story and see what we can do to improve your experience
The Cool team
Cool Ideas Service Provider's reply12 Oct 2020, 15:05
Official
Hi Steven
we are sorry to hear of this frustration, we strive to provide our customers with the best in service and if someone in our team has dropped the ball we would like to see how we can improve this aspect of our business.
we will have someone reach out to get the full side of your story and see what we can do to improve your experience
The Cool team
we are sorry to hear of this frustration, we strive to provide our customers with the best in service and if someone in our team has dropped the ball we would like to see how we can improve this aspect of our business.
we will have someone reach out to get the full side of your story and see what we can do to improve your experience
The Cool team
SD
Stephen D's updateReviewer Update
13 Oct 2020, 09:46Hi Cool Ideas,
We both know that your response is just for public show. I have since written 2 responses to my support tickets this week alone on my issues and have received no response from Cool Ideas this week. Additionally, I have been expressing the escalation of my frustrations for weeks through your customer service reps which you have on profile... Only to receive very arrogant and ****y responses. Your service is appalling! Again, I ask Cool Ideas on this public platform... Cancel my Cool Ideas ISP subscription with immediate effect! I have paid for the 19 days of internet service received.
We both know that your response is just for public show. I have since written 2 responses to my support tickets this week alone on my issues and have received no response from Cool Ideas this week. Additionally, I have been expressing the escalation of my frustrations for weeks through your customer service reps which you have on profile... Only to receive very arrogant and ****y responses. Your service is appalling! Again, I ask Cool Ideas on this public platform... Cancel my Cool Ideas ISP subscription with immediate effect! I have paid for the 19 days of internet service received.
SD
Stephen D's update13 Oct 2020, 09:46
Reviewer Update
Hi Cool Ideas,
We both know that your response is just for public show. I have since written 2 responses to my support tickets this week alone on my issues and have received no response from Cool Ideas this week. Additionally, I have been expressing the escalation of my frustrations for weeks through your customer service reps which you have on profile... Only to receive very arrogant and ****y responses. Your service is appalling! Again, I ask Cool Ideas on this public platform... Cancel my Cool Ideas ISP subscription with immediate effect! I have paid for the 19 days of internet service received.
We both know that your response is just for public show. I have since written 2 responses to my support tickets this week alone on my issues and have received no response from Cool Ideas this week. Additionally, I have been expressing the escalation of my frustrations for weeks through your customer service reps which you have on profile... Only to receive very arrogant and ****y responses. Your service is appalling! Again, I ask Cool Ideas on this public platform... Cancel my Cool Ideas ISP subscription with immediate effect! I have paid for the 19 days of internet service received.
Cool Ideas Service Provider's replyOfficial
13 Oct 2020, 11:13Hi Stephen
a senior member of our accounts team will be in touch via telephone call, they will also advise on the cancellation process.
The Cool Team
a senior member of our accounts team will be in touch via telephone call, they will also advise on the cancellation process.
The Cool Team
Cool Ideas Service Provider's reply13 Oct 2020, 11:13
Official
Hi Stephen
a senior member of our accounts team will be in touch via telephone call, they will also advise on the cancellation process.
The Cool Team
a senior member of our accounts team will be in touch via telephone call, they will also advise on the cancellation process.
The Cool Team
SD
Stephen D's updateReviewer Update
13 Oct 2020, 22:54I call from Kamogelo Selemela who is on the Accounts team with Cool Ideas. Kamo was honest and gave me a clear description of why certain events occurred. She also escalated the issue, managed to support my billing issue and convinced me with her integrity approach to stay with Cool Ideas. Kamo is an asset and a superb customer service representative! I am looking forward to getting better support from Cool Ideas and have a renewed cautious confidence in the company's service with her on staff! Thank you Kamo.
SD
Stephen D's update13 Oct 2020, 22:54
Reviewer Update
I call from Kamogelo Selemela who is on the Accounts team with Cool Ideas. Kamo was honest and gave me a clear description of why certain events occurred. She also escalated the issue, managed to support my billing issue and convinced me with her integrity approach to stay with Cool Ideas. Kamo is an asset and a superb customer service representative! I am looking forward to getting better support from Cool Ideas and have a renewed cautious confidence in the company's service with her on staff! Thank you Kamo.
Cool Ideas Service Provider's replyOfficial
14 Oct 2020, 06:14HI Stephen
thank you for the feedback and we are glad that Kamo managed to restore your faith in Cool Ideas. we will share this message with the company group to ensure everyone see's the level of service we strive to provide
The Cool Team
thank you for the feedback and we are glad that Kamo managed to restore your faith in Cool Ideas. we will share this message with the company group to ensure everyone see's the level of service we strive to provide
The Cool Team
Cool Ideas Service Provider's reply14 Oct 2020, 06:14
Official
HI Stephen
thank you for the feedback and we are glad that Kamo managed to restore your faith in Cool Ideas. we will share this message with the company group to ensure everyone see's the level of service we strive to provide
The Cool Team
thank you for the feedback and we are glad that Kamo managed to restore your faith in Cool Ideas. we will share this message with the company group to ensure everyone see's the level of service we strive to provide
The Cool Team