Cool Ideas worse than Telkom

More than 2 weeks now and my new VOIP phone is still down due to (evidently) Cool Ideas BS service. Lots of blatant lies about returning calls which does not happen - Alex you are identified! I don't have cellphone signal here which is why I have a VOIP phone as a replacement for my recent Telkom landline but the brain surgeons at Cool Ideas keep calling me on the cellphone instead of Whatsapp AS ADVISED many times already. All I can say with confidence is that Telkom offered a superior service to Cool Ideas- and that's no compliment. Anyone considering using Cool Ideas I would strongly advise otherwise. Today the still have the damn cheek to email me a suspension of service warning for non-payment of an invoice. These people make Eskom look efficient and ethical!