COOL IDEAS: WATCH OUT! CANCELLATION POLICY NOT WHAT THEY SAY;SNEAKY WAY TO GET ANOTHER MONTH OUT OF YOU

I gave cancellation notice via Cool Ideas portal on 30th January 2023. ONE CALENDAR MONTH NOTICE REQUIRED is very clearly marked there. However on 1st February I hadnt received any confirmation so I called them to ensure that they were aware my services would terminate on the 28 February 2023. I am relocating and there is no fibre service where I am going. They have REFUSED to accept my notice today and will only terminate at end of March.

In South African legal terms ; What does 1 calendar month notice mean? In the context of the contract as a whole, the Court held that this distinctive meaning of “calendar month” indicated that notice would only be effective from the first of the month running to the end of the same month. I have until midnight today 01 February to give notice. I have been speaking with them since 11h41am today and now they have all left the office. ABSOLUTELY DISGUSTING AND DISAPPOINTING service. Blocking my debit order now as thats the only way I can get them to honour this CALENDAR MONTH NOTICE story. SHAME ON YOU COOL IDEAS. Your after hours call centre are feeble when it comes to these matters. Im still trying at 7.10pm to get a resolution "but nobody will be here till tomorrow"