Cool Ideas was the worst idea

So desperate for attention that I am now posting on Hello Peter. More than a month and a half after cancelling my service with Cool Ideas Service Provider, their billing department drags its heels about refunding money they deducted with no authority. Why'd I cancel? Well... bad service. They sent me from pillar to post in June, trying to figure out why my service had been cut. After four frustrating days of no service and nine phonecalls to Cool Ideas (plus two to Open Serve), some bright spark finally admits their billing department was at fault, not Open Serve or this customer. This was a major inconvenience and not even a 'sorry'. Steer clear.