SW
Shana W
1 reviews | Active since Nov 2016
10 Mar 2021, 12:48
Cool Ideas / Vumatel - Who's too blame???
Absolutely pathetic service! In the day and age where your internet service should be reliable as many of us are working from home it would seem that Cool Ideas staff just doesnt give a damn. I logged a ticket two days ago and had to phone numerous times only to be told that they sent the request to Vumatel 3 hours ago. So "sorry but we waiting on Vumatel and there's nothing we can do"! Seriously! This is the just ridiculous. There is no sense of ownership and getting the matter resolved. No sense of urgency. No sense of understanding! Seriously considering moving my internet service provider.
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
12 Mar 2021, 13:28Good day Shana
We apologize for the frustration experienced
Upon investigating we see that the issue lies on the backend of the Vuma Reach system where there is an issue with your location, this has been sent to their dev team to assist with and we see an escalation was raised. we in no way mean for you to endure any further delays however this is not within our control as it is not something that we can change on our system.
our team is dedicated to resolving this matter on your behalf and is working closely with the FNO (Fibre Network Operator) we thank you for your patience and understanding
The Cool Team
We apologize for the frustration experienced
Upon investigating we see that the issue lies on the backend of the Vuma Reach system where there is an issue with your location, this has been sent to their dev team to assist with and we see an escalation was raised. we in no way mean for you to endure any further delays however this is not within our control as it is not something that we can change on our system.
our team is dedicated to resolving this matter on your behalf and is working closely with the FNO (Fibre Network Operator) we thank you for your patience and understanding
The Cool Team
Cool Ideas Service Provider's reply12 Mar 2021, 13:28
Official
Good day Shana
We apologize for the frustration experienced
Upon investigating we see that the issue lies on the backend of the Vuma Reach system where there is an issue with your location, this has been sent to their dev team to assist with and we see an escalation was raised. we in no way mean for you to endure any further delays however this is not within our control as it is not something that we can change on our system.
our team is dedicated to resolving this matter on your behalf and is working closely with the FNO (Fibre Network Operator) we thank you for your patience and understanding
The Cool Team
We apologize for the frustration experienced
Upon investigating we see that the issue lies on the backend of the Vuma Reach system where there is an issue with your location, this has been sent to their dev team to assist with and we see an escalation was raised. we in no way mean for you to endure any further delays however this is not within our control as it is not something that we can change on our system.
our team is dedicated to resolving this matter on your behalf and is working closely with the FNO (Fibre Network Operator) we thank you for your patience and understanding
The Cool Team