Cool Ideas & Vumatel - what a joke!!!

I was a client of Cool Ideas approximately 4 months ago and always received fairly good service. I recently moved and how things have changed. Their staff is highly *********** and their service providers even more so. They suggested Vumatel to install the fiber into the house and it was an absolute disgrace, they broke an entire brick in the wall of the house. They are so cheeky to send you a survey and when you give them a bad rating and request them to contact you regarding the matter they just ignore you? I raised the poor quality of the installation with Cool Ideas 3 times and not one person took it further. I now sit with half an installation and true to form have received invoices from Cool Ideas for something I have no use of? I have called their call centre and when asked to speak to the manager they put me on hold for 15 min? It is an absolute disgrace!