Cool Ideas Villians

It has now been seven days without wi-fi and seven days without answers from our service provider Cool Ideas. This is extremely disappointing and not to mention frustrating. Their call centre automated message says that one of their ‘heros’ will contact you, what heros? Everyday that I have contacted them, they have asked me to do the same thing over and over again, is that not the definition of insanity! Come on Cool Ideas you will have to do better than this. This is now impacting my work, as I work from home! Otherwise please advise if I should rather be looking at going with another service provider.