Cool Ideas - Unfair and Undervalued Service

Hello Peter,

I recently app**** for Fibre Internet and chose Cool Ideas as my ISP.

They have started billing me and debited my account for a service I haven't even used yet.

I was supposed to receive a router from them but unfortunately it has not been delivered to date, but in the meantime they have billed me for internet usage.

I mailed them to ask what I'm being billed for and was told, they start billing their customers once the router leaves their offices. The first invoice for R173 pro rata Feb 2020, second invoice is for R1009 Mar 2020 full invoice, and still i have not received the router i need to use the service/internet.

Does that sound like fair and valued service?

My next step is to file a complaint with the National Consumer Commission.

I'm so disappointed.

MG