TA
Tauriq A
1 reviews | Active since Dec 2022
15 Jun 2025, 19:35
Cool ideas ****ty service provider
I swear this is the most pathetic service provider. You keep paying but your service is down most of the time. You can’t email them you can’t contact them . You lodge a ticket on support and redirects back. My WiFi has been off for nearly a week and the frustration is unexplaining as it’s my source I use as I work from home. Most unreliable service. Extremely unhappy.
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Cool Ideas Service Provider's replyOfficial
18 Jun 2025, 10:44Good day Tauriq, Thank you for your feedback, and apologies for any inconvenience you may have encountered. We understand how frustrating it is to be without service, especially when you rely on your connection to work from home. To assist you further, please provide your #COOL ticket reference number so we can locate your profile and investigate. If you don’t yet have a ticket logged, you can contact our Support Team directly: Phone: ***Email: ***Operating Hours:Weekdays: 08:00 – 20:00Weekends & Public Holidays: 09:00 – 15:00 You can also log a fault by sending an email to support.coolideas.co.za. If you experience any issues submitting the ticket through your client portal, please reach out to us by phone or email and we’ll ensure your case is attended to. We’re here to help and will do our best to get this resolved as quickly as possible. Warm Regards,The Cool Ideas Team
Cool Ideas Service Provider's reply18 Jun 2025, 10:44
Official
Good day Tauriq, Thank you for your feedback, and apologies for any inconvenience you may have encountered. We understand how frustrating it is to be without service, especially when you rely on your connection to work from home. To assist you further, please provide your #COOL ticket reference number so we can locate your profile and investigate. If you don’t yet have a ticket logged, you can contact our Support Team directly: Phone: ***Email: ***Operating Hours:Weekdays: 08:00 – 20:00Weekends & Public Holidays: 09:00 – 15:00 You can also log a fault by sending an email to support.coolideas.co.za. If you experience any issues submitting the ticket through your client portal, please reach out to us by phone or email and we’ll ensure your case is attended to. We’re here to help and will do our best to get this resolved as quickly as possible. Warm Regards,The Cool Ideas Team