GL
Gavin L
1 reviews | Active since Mar 2013
26 May 2024, 18:11
Cool ideas throttling internet speed
The internet works perfectly during the day, but from about 5pm I can’t stream tv for more thank 20seconds without buffering. I’m on an uncapped 70mb line!!! I have reduced the resolution on DSTV to 720 p and still it buffers. I am convinced they are throttling at peak times.
Helpful (0)
Replies (1)0
Replies (1)
Cool Ideas Service Provider's replyOfficial
27 May 2024, 08:11Hi Gavin,
Thank you for bringing this matter to our attention.
We're genuinely sorry to hear about the inconvenience you've experienced. At Cool Ideas, we pride ourselves on delivering consistent, high-quality service, and it's disheartening to learn that your recent experience fell short of that standard.
We want to assure you that maintaining the integrity of our network is paramount to us. Our lines are meticulously maintained to ensure they remain unshaped, uncapped, and unthrottled, providing our customers with the best possible experience.
Regarding the specific issue you've encountered, it sounds like there may be an isolated fault affecting your line. To address this promptly and effectively, we kindly ask you to log a ticket with our support team at ***. Providing them with a detailed description of the issue will enable our Tier 2 Support experts to investigate thoroughly and work with you to find a resolution tailored to your needs.
Once again, we apologize for any inconvenience this has caused. Should you require any further assistance or have additional concerns, please don't hesitate to reach out. We're here to help.
Warm Regards,
Cool Ideas
Thank you for bringing this matter to our attention.
We're genuinely sorry to hear about the inconvenience you've experienced. At Cool Ideas, we pride ourselves on delivering consistent, high-quality service, and it's disheartening to learn that your recent experience fell short of that standard.
We want to assure you that maintaining the integrity of our network is paramount to us. Our lines are meticulously maintained to ensure they remain unshaped, uncapped, and unthrottled, providing our customers with the best possible experience.
Regarding the specific issue you've encountered, it sounds like there may be an isolated fault affecting your line. To address this promptly and effectively, we kindly ask you to log a ticket with our support team at ***. Providing them with a detailed description of the issue will enable our Tier 2 Support experts to investigate thoroughly and work with you to find a resolution tailored to your needs.
Once again, we apologize for any inconvenience this has caused. Should you require any further assistance or have additional concerns, please don't hesitate to reach out. We're here to help.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply27 May 2024, 08:11
Official
Hi Gavin,
Thank you for bringing this matter to our attention.
We're genuinely sorry to hear about the inconvenience you've experienced. At Cool Ideas, we pride ourselves on delivering consistent, high-quality service, and it's disheartening to learn that your recent experience fell short of that standard.
We want to assure you that maintaining the integrity of our network is paramount to us. Our lines are meticulously maintained to ensure they remain unshaped, uncapped, and unthrottled, providing our customers with the best possible experience.
Regarding the specific issue you've encountered, it sounds like there may be an isolated fault affecting your line. To address this promptly and effectively, we kindly ask you to log a ticket with our support team at ***. Providing them with a detailed description of the issue will enable our Tier 2 Support experts to investigate thoroughly and work with you to find a resolution tailored to your needs.
Once again, we apologize for any inconvenience this has caused. Should you require any further assistance or have additional concerns, please don't hesitate to reach out. We're here to help.
Warm Regards,
Cool Ideas
Thank you for bringing this matter to our attention.
We're genuinely sorry to hear about the inconvenience you've experienced. At Cool Ideas, we pride ourselves on delivering consistent, high-quality service, and it's disheartening to learn that your recent experience fell short of that standard.
We want to assure you that maintaining the integrity of our network is paramount to us. Our lines are meticulously maintained to ensure they remain unshaped, uncapped, and unthrottled, providing our customers with the best possible experience.
Regarding the specific issue you've encountered, it sounds like there may be an isolated fault affecting your line. To address this promptly and effectively, we kindly ask you to log a ticket with our support team at ***. Providing them with a detailed description of the issue will enable our Tier 2 Support experts to investigate thoroughly and work with you to find a resolution tailored to your needs.
Once again, we apologize for any inconvenience this has caused. Should you require any further assistance or have additional concerns, please don't hesitate to reach out. We're here to help.
Warm Regards,
Cool Ideas