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Christiaan C

1 reviews | Active since Jul 2025

25 Jul 2025, 11:29

Cool ideas threatens to blacklist me for a service i cancelled 2 months ago.

After numerous amounts of calls asking to cancel an account that was under my name, which my abusive father paid for, they continuously kept sending me invoices for services that he used while I was hundreds of kilometers away DESPITE the fact that ive asked to cancell the services and account more than 10 TIMES which i hae email proof of, they told me its simply not their problem and are now threatning me and saying they are going to blacklist me due to an unpaid invoice WHICH MY FATHER used durind their services. Ive called them over 15 times, ive opened 6 tickets at this point, and I still havent seen ANY progress or ANY response from them, and now, thanks to the fact that I have proof I'm willing to take legal action against them due to them simply ignoring my emails and now suddenly threatening to blacklist me. Never go with this company, they advertise that they have a simple "month-to-month' contract, but. will immediately threaten to blacklist you if you cannot pay for a service THAT YOU NEVER EVEN USE. NEVER choose this company, NEVER,

To this day, I am still stuck with this problem, and they simply couldn't care less.

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Replies (2)
Cool Ideas Service Provider
Cool Ideas Service Provider's reply25 Jul 2025, 12:48
Official
Good day Christiaan, 

Thank you for your feedback, and apologies for any inconvenience you may have encountered. 
 
We understand that your situation is particularly sensitive, and we’re sorry to hear that you've been feeling unheard. We have investigated your case and can confirm that your formal cancellation request was received on 10 June 2025. In line with our one calendar month notice period, your service is scheduled to be cancelled at the end of July 2025. This means billing continues until 31 July, regardless of service usage during that time. 
 
Our service operates on a month-to-month basis, but still requires written cancellation with one full calendar month’s notice, as outlined in our Terms and Conditions. We also require written requests to ensure clear authorisation and traceability, especially when the account holder and user may be different parties. 
 
We acknowledge that you’ve been in contact with our team multiple times, and we apologise if our communication did not meet your expectations. If there are unresolved concerns or if you'd like further assistance, please feel free to respond to the latest email from our Finance Team, and our team will ensure this is reviewed further. 
 
Thank you for your patience and understanding. 
 
Kind Regards, 
The Cool Ideas Team 
CC
Christiaan C's update25 Jul 2025, 12:51
Reviewer Update
and yet again you give me the same story ive heard 20 times already instead of ACTUALLY solving my problem. for the love of God man