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Sheena Maharaj Sheena.maharaj
1 reviews | Active since Feb 2022
10 Sept 2024, 17:28
Cool Ideas Terrible Service
Cool Ideas have the absolute worse service, i have been waiting for nearly 3 weeks for someone to install my Fibre. I have tried calling and calling and calling. I have already paid and nothing
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Cool Ideas Service Provider's replyOfficial
11 Sept 2024, 09:11 Dear Sheena, Thank you for your feedback, and we truly apologise for the delay in your installation. We understand how inconvenient it can be to wait, especially when you're eager to get connected. We appreciate your patience as Vumatel's standard installation timeframe is typically 2 to 3 weeks. Please know that we are actively monitoring the situation and have escalated your case to ensure it receives priority. Our Connect Team Leader is dedicated to expediting your request and will reach out with an update as soon as possible. In the meantime, if you have any questions or need further assistance, please don't hesitate to reply to our latest email. We value your understanding and are committed to getting you connected without further delay. Thank you for your patience. Warm Regards,
Cool Ideas
Cool Ideas
Cool Ideas Service Provider's reply11 Sept 2024, 09:11
Official
Dear Sheena, Thank you for your feedback, and we truly apologise for the delay in your installation. We understand how inconvenient it can be to wait, especially when you're eager to get connected. We appreciate your patience as Vumatel's standard installation timeframe is typically 2 to 3 weeks. Please know that we are actively monitoring the situation and have escalated your case to ensure it receives priority. Our Connect Team Leader is dedicated to expediting your request and will reach out with an update as soon as possible. In the meantime, if you have any questions or need further assistance, please don't hesitate to reply to our latest email. We value your understanding and are committed to getting you connected without further delay. Thank you for your patience. Warm Regards,
Cool Ideas
Cool Ideas