Cool Ideas Suck

Absolutely pathetic service from Cool Ideas.

I have been having consistent internet connectivity issues, which affects my business, my finances, my energy consumption etc. Cool Ideas have shown nothing but disregard for their contractual obligation to provide a service that is paid for and no urgency in resolving on-going issues.

Here are just a few of the latest issues logged and at this time we have been having consistent connection issues.

COOL-*** COOL-*** COOL-*** COOL-***

The line has been completely down for more than 27 hours now and they just reply with the same old: "Your patience and understanding are much appreciated"!

They keep on advertising that they were voted best ISP, but they have no respect for their customers, their service failure is horrific and they do not communicate problems or give urgency to complaints.

More over, they had the steepest increase of all ISPs when OpenServe increased their line charge and I'm paying around R100 for a service I'm not getting, while others on the same package through a different ISP saw a R20 increase.

Cool Ideas quite clearly, does not even have mediocre ideas.