HH
Hendrik H
1 reviews | Active since Oct 2018
13 Dec 2021, 15:31
Cool Ideas, still wants payment even after no internet and cancelation
So please go harass someone else. You want me to pay an invoice when you could not provide a service. I have canceled my account.
Please carry on emailing me, or calling me.. I dare you.
You are useless pathetic company, I will never recommend you.
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Cool Ideas Service Provider's replyOfficial
14 Dec 2021, 15:45Good day Hendrik H,
Thank you for your feedback. Please accept our most sincere apologies for the inconvenience caused.
Please note that the outstanding invoices are for October and November as TT Connect require a calendar month's notice for cancellations. We cannot absorb the costs of the fibre box re-installation that you requested as we do not cover those costs. Our teams notified you of this before technicians visited your property for the re-installation.
Our billing team sent you a more detailed email at 11:44 today. Please refer to that and reply to the team.
If you have any other questions, feel free to send us an email or give us a call. Thank your support and for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback. Please accept our most sincere apologies for the inconvenience caused.
Please note that the outstanding invoices are for October and November as TT Connect require a calendar month's notice for cancellations. We cannot absorb the costs of the fibre box re-installation that you requested as we do not cover those costs. Our teams notified you of this before technicians visited your property for the re-installation.
Our billing team sent you a more detailed email at 11:44 today. Please refer to that and reply to the team.
If you have any other questions, feel free to send us an email or give us a call. Thank your support and for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Cool Ideas Service Provider's reply14 Dec 2021, 15:45
Official
Good day Hendrik H,
Thank you for your feedback. Please accept our most sincere apologies for the inconvenience caused.
Please note that the outstanding invoices are for October and November as TT Connect require a calendar month's notice for cancellations. We cannot absorb the costs of the fibre box re-installation that you requested as we do not cover those costs. Our teams notified you of this before technicians visited your property for the re-installation.
Our billing team sent you a more detailed email at 11:44 today. Please refer to that and reply to the team.
If you have any other questions, feel free to send us an email or give us a call. Thank your support and for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***
Thank you for your feedback. Please accept our most sincere apologies for the inconvenience caused.
Please note that the outstanding invoices are for October and November as TT Connect require a calendar month's notice for cancellations. We cannot absorb the costs of the fibre box re-installation that you requested as we do not cover those costs. Our teams notified you of this before technicians visited your property for the re-installation.
Our billing team sent you a more detailed email at 11:44 today. Please refer to that and reply to the team.
If you have any other questions, feel free to send us an email or give us a call. Thank your support and for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
*** | ***