COOL IDEAS should change their name to DISGUSTING IDEAS

In November 2021, my husband called cool ideas to advise them that we were moving house at the end of Dec 2021. He asked them what is the process. To which the consultant said to him to call a week before we move to advise them. When my husband called a week before we moved they said they will handle the transfer. In Jan 2022, cool ideas suspended our fibre because we did not pay for the previous residence. At no point in all calls made prior to Jan did they advise us that we need to cancel in order for the debit to be transferred to the new residence. So in Jan they transferred the payment to new residence after my husband called. Same thing happened in February. When my husband called in March to arrange for the same to happen, the consultant refused and said that they will not reinstate the service until we pay the R899 for Jan for the old place that we did not use. My husband has had several calls with the same old excuses...they fail to understand that they were at fault by not advising us as the client of the correct process to follow...we have had to constantly post bad reviews on their facebook page and send them direct messages on fb for the service to keep getting reconnected. Eventually a "senior consultant" by the name of Brett called my husband today 08.04.2022 with no solution at all. He was absolutely rude and said to my husband that we can do whatever we want he does not give a damn...did not even acknowledge that their staff were at fault. He told my husband that he is willing to lose our business over R899 a month and future business from other customers by us posting a bad review. Their service is absolutely disgusting and they take bad customer service to a whole new level or horrific. DO NOT ever consider signing up with them because one wrong move and you sit with a pile of garbage.