Cool Ideas sets the bar on the floor

For the last 6 months I have been harassed by Cool Ideas for a non existent contract that happened 2 years ago! On a monthly basis, my time is wasted disputing this and endless emails and phone calls from their call centre for R929?!? Sending them proof of cancellation which has never been disputed is as clear as day. Escalation procedures do not exist and despite multiple requests I have not once been put through to someone who can bring a conclusion to this issue, preferably I’d appreciate not having to speak to anyone from this organisation again. I am now forced to resort to legal action as it appears that I’m the only party who wishes to bring any resolution to a blatant error on their system. As South Africans, we don’t have a high bar for ISP providers, but the 2.5 stars on Google- is incredibly generous, as is the 1 here because 0 was not an option.