Cool Ideas service provider worse than Eskom.

For the last month, we’ve been battling to get consistent connectivity from Cool Ideas. The reasons given is that, it’s Vumatels fault. I have two major issues with the lack of accountability from Cool Ideas. Firstly, you are holding the paying customer at ransom because as the SP you hold the relationship to having this fixed as quickly as possible. This leaves the customer at your mercy, not Vumatels as there's no way to deal with Vumatel directly. Secondly, other Vumatel users in our street on the same distribution connecting box but with different SP providers have no issues. Yet week-on-week the same excuse is used with me. Thirdly, your customer service method is antiquated and ineffective. Even Eskom has a better feedback loop system for your position in the queue to be attended to. Who knows when my line will be up and running, it's a thumb suck game of roulette. My recommendation to Cool Ideas would be to have more influence on attending to your crisis and a system that updates you constantly vs the consumer having to phone back all the time for any feedback. Get digital get it fixed quicker and provide better support. A poor SP. The stress you create for your users is unnecessary and lacks any real empathy for the unmet needs of the customer.