Cool Ideas Service provider is below average, with poor Customer Service with inexperienced networking knowledge

I've been with CoolIdeas for a while now and am writing a fair review for my times experience with them in case anyone needs some insight.

Cool Ideas Service Provider, initially when setup is great, I won't not give them credit when due, but as soon as you have your first and next issues, may it be packet loss which they cannot detect on there side it seems, or if the Line itself was only a year later moved over to their ownership even though you've been operating with them for a year, is just a display oh how bad they are into checking any issues from their side which will effect your overall experience. I have had at times good service, but over the full period I've been with them, that is rare. I'm usually put with people who just push onto their customer that their line's performance is working as it should be, even though you've shown them with proof you have a 40% degradation. Also, for weekend support, they're practically don't have for the average user. I have a 1TB line, and they still ignore my support tickets I log only until Monday, even ones logged on Friday early morning.

My summary on them:

Speeds are really good - When your service is working as it should which will be 60% of the time with my years experience with them.

Service is limited, and below average - You sometimes get lucky and your issue resolves itself quickly, or you could get an issue that lasts nearly a year, like I had with them. They are Always right, and if you even show evidence otherwise, they ignore you, until you make a big stink about it - This is common and also something you need to take into consideration if going with them. They also don't seem to care about having your business with them, so I would recommend not jumping into any binding agreement with them, as they don't actually care if you're experiencing issues or have a decent turn around time to resolve issues you may occur.

Overall I'd give them a 2 star rating based on my experiences with other ISPs in SA. Usually you'll have one issue with an ISP, may it be poor service, poor performance of the line, but i find when you do have an actual issue with your line, it's common it's both with Cool Ideas. With someone who tried to push misinformation about your line performing well when it clearly isn't, or just no communication on what they are doing to resolve your issue. You will do MTR tests for them all the time, that they disregard. You have to point out which ISP on the tests are theirs even.

I would not recommend Cool Ideas if you are someone who likes consistent performance of your internet Line, and good Service when you do experience issues. They do have great speeds, but so does other great ISPs who appreciate your business. They are not the number one ISP in SA, maybe in some regions, but this is not the case for my personal experience with them over the years I've been with them.

Looks at reviews and ask a friend who is with Cool Ideas before joining them, as they have been very frustrating for me.

Cameron N