Cool ideas- ******* SERVICE AS OF LATE

I have lately been experiencing an issue. Sadly enough I have been a client with cool ideas and have paid every single month.

Last month in August I paid my bill for September but have been harassed with emails and sms-s stating I owe them for September.

Mind you I have always paid in advance..e.g for Aug I paid in July just after I got paid. For July I would pay in June etc.

Now for September I paid in Aug after I got paid , but have been HARASSED for not paying my September bill. I showed them proof that I indeed paid in the month of Aug for Sep(As that's how I've been doing it- paying for next month after I get paid), and then I'm told because the invoice from Cool Ideas is generated at the 1st of each new month, that what I paid in Aug cannot count for sep. Keeping in mind I had paid for Aug invoice in July(again I sent proof).

I then opted to upgrade and got a call from Tebogo yesterday still requesting payment for September and I explained I already paid for the Sep bill in Aug.

She sent me an invoice ironically referring to the September bill even after we telephonically agreee that this amount should contribute to the upgrade to 35mbps as I had already paid for September for the current 4mbps contract I have with them. I then made payment after she called with that telephonic conver.

Until now, I still haven't gotten the upgrade and have sent 2 emails following up. I am YET to hear any response from Cool Ideas. I am disgusted as I have always paid for my account.

I would like to now speak to a senior person as it seems as your junior people cannot grasp what I am trying to say regarding paying in advance, yet this is what I have BEEN doing..

I am done with Cool Ideas and would like a refund of what I paid, for October!!!