Cool Ideas refusal to assist with waving of 1 month cancellation notice period after implementing forced price increase.

When I joined Cool Ideas I was on 25Mbps up/down line at a cost of R599.00/mth. Then effective 01/04/2023 Cool Ideas changed me to 40Mpbs up/down line at a cost of R692.00/mth without me requesting for the change. I have been in contact with them since yesterday 13/04/2023 regarding cancelling the service effective 30/04/2023 as I can no longer afford the forced price increase that I did not request. They are refusing to assist me and are insisting that I can only cancel at the end of May'23. I then requested for the consultant that I was dealing with, Nonhlanhla Mosala, to escalate the matter to her Manager. I was then contacted by Beatrice Brancken who the made a ridiculous proposal of assisting me by sending through an early line release request for 30 Apr'23 but I will still need to pay for the May'23 notice period to which my honest response was a laugh and enquiry, with an apology, as to whether she was crazy because I am saying that I cannot afford the forced increase and her solution was that I then pay for the whole month of May'23 for absolutely nothing. I also requested for her to please get her Manager to call me to discuss her ridiculous proposal which was ignored.