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Siphiwe T
1 reviews | Active since Nov 2019
03 Nov 2024, 16:42
Cool Ideas pure garbage
Man, I was with Air Broadband before cool ideas. Air Broadband was a bit pricey compared to Cool Ideas but their customer service care never disappointed. Always respond almost immediately regardless of the in the week including Sunday. Cool Ideas they expect their money for the package you chose, they give you 88Mbps instead of 240Mbps then are close by 3pm on a Sunday so you can't get assistance immediately. I might have to switch and cancel this thing one month in. They can't port forward either. It's just a mess at Cool Ideas.
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Cool Ideas Service Provider's replyOfficial
04 Nov 2024, 14:55Hi Siphiwe, Thank you for your feedback, and we’re sorry to hear that your experience hasn’t been what you expected. We see that you have an appointment with our Support team today at 17:30, and we’re eager to troubleshoot the speed issues you mentioned to get your service up to the standard you deserve. Regarding our support hours, we understand the need for availability and always look to improve where possible. While our weekend and public holiday support is limited, our team remains dedicated to resolving issues promptly during operating hours. We’ll also gladly provide guidance on any additional settings to help optimize your connection. We appreciate your patience and the chance to make this right. Please don’t hesitate to reach out if you have any additional questions ahead of your appointment. Warm Regards, Cool Ideas Support Team
Cool Ideas Service Provider's reply04 Nov 2024, 14:55
Official
Hi Siphiwe, Thank you for your feedback, and we’re sorry to hear that your experience hasn’t been what you expected. We see that you have an appointment with our Support team today at 17:30, and we’re eager to troubleshoot the speed issues you mentioned to get your service up to the standard you deserve. Regarding our support hours, we understand the need for availability and always look to improve where possible. While our weekend and public holiday support is limited, our team remains dedicated to resolving issues promptly during operating hours. We’ll also gladly provide guidance on any additional settings to help optimize your connection. We appreciate your patience and the chance to make this right. Please don’t hesitate to reach out if you have any additional questions ahead of your appointment. Warm Regards, Cool Ideas Support Team