PF
Paul F
1 reviews | Active since Jan 2021
02 Mar 2021, 14:53
Cool Ideas poor service
Well I have finally come to Hello Peter to read reviews about Cool Ideas which doesn't surprise me, must have come here earlier then I wouldn't have signed up with such a bad support service company, wasting airtime too contact them not getting feedback or callbacks from this service provider i think Hello Peter is doing a great job by helping people
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Cool Ideas Service Provider's replyOfficial
03 Mar 2021, 13:02Hi Paul
we are sorry to hear of this frustration
we see that you had issues with the new process of purchasing a 28 day service on the Vuma Reach network. we have informed all of our customers of the new process via email and sms and have encountered issues where the address says its in service and this is from a number of issues where other ISP's clients might have selected your address by mistake. there is a process of releasing addresses that Vuma reach has to do from their end.
we value our customers and are always happy to help. the process has been made simpler and we have hundreds of services being activated each day. if you wish to further your complaint please email complaints @ cool ideas . co . za and a manger will be in touch
The Cool Team
we are sorry to hear of this frustration
we see that you had issues with the new process of purchasing a 28 day service on the Vuma Reach network. we have informed all of our customers of the new process via email and sms and have encountered issues where the address says its in service and this is from a number of issues where other ISP's clients might have selected your address by mistake. there is a process of releasing addresses that Vuma reach has to do from their end.
we value our customers and are always happy to help. the process has been made simpler and we have hundreds of services being activated each day. if you wish to further your complaint please email complaints @ cool ideas . co . za and a manger will be in touch
The Cool Team
Cool Ideas Service Provider's reply03 Mar 2021, 13:02
Official
Hi Paul
we are sorry to hear of this frustration
we see that you had issues with the new process of purchasing a 28 day service on the Vuma Reach network. we have informed all of our customers of the new process via email and sms and have encountered issues where the address says its in service and this is from a number of issues where other ISP's clients might have selected your address by mistake. there is a process of releasing addresses that Vuma reach has to do from their end.
we value our customers and are always happy to help. the process has been made simpler and we have hundreds of services being activated each day. if you wish to further your complaint please email complaints @ cool ideas . co . za and a manger will be in touch
The Cool Team
we are sorry to hear of this frustration
we see that you had issues with the new process of purchasing a 28 day service on the Vuma Reach network. we have informed all of our customers of the new process via email and sms and have encountered issues where the address says its in service and this is from a number of issues where other ISP's clients might have selected your address by mistake. there is a process of releasing addresses that Vuma reach has to do from their end.
we value our customers and are always happy to help. the process has been made simpler and we have hundreds of services being activated each day. if you wish to further your complaint please email complaints @ cool ideas . co . za and a manger will be in touch
The Cool Team