COOL IDEAS POOR INTERNET SPEED

VERY SLOW RESPONSE TO PROBLEMS. AND WHEN THEY DO, THEY ALWAYS FIND NO PROBLEM ON THEIR SIDE. I HAVE SIGNED UP FOR UNSHAPED 50Meg UP AND DOWN FTTH SERVICE. ON DOWNLOAD ONLY HETTING UP TO 6. THEY 'TEST' ON THEIR SIDE,NEVER ANYTHING WRONG! INCORRECT TESTING PROCEDURE AS LINE TEST HAS NOTHING TO DO WITH DOWNLOAD SPEED ON ACTUAL USER COMPUTOR AT USER END. SURELY CANCELLING MY SERVICE WITH THEM. JUST ANOTHER SOUTH AFRICAN ISP PROMISING THE WORLD AND DELIVERING ****. DO NOT SIGN UP WITH COOL IDEAS.