RN
Robert N
1 reviews | Active since Sept 2023
29 Nov 2023, 14:29
Cool Ideas Poor Customer Support
I have been a customer of Cool Ideas for the last 4+ years. I have not had to deal with customer service much over this time, until I started comparing ISP prices. Starting this process over a month ago, I am now at the point of changing ISP. Why do Cool Ideas charge so much more when Fiber Network Providers are charging flat rates to all ISP's? Dealing with the Cool Ideas Operations Coordinator I was happily directed as to how cancel my service with Cool Ideas instead of giving me a solution to keep me on as a customer.
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Cool Ideas Service Provider's replyOfficial
29 Nov 2023, 17:19 Good day Robert N, Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you may have experienced and assure you that we take your feedback seriously. We see that you've already spoken with one of our Operations Team Leaders in this regard. Is there something else we can assist you with? Once again, we sincerely apologize for any inconvenience caused and appreciate your patience and understanding. Best Regards, Cool Ideas Connect Team *** ***
Cool Ideas Service Provider's reply29 Nov 2023, 17:19
Official
Good day Robert N, Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you may have experienced and assure you that we take your feedback seriously. We see that you've already spoken with one of our Operations Team Leaders in this regard. Is there something else we can assist you with? Once again, we sincerely apologize for any inconvenience caused and appreciate your patience and understanding. Best Regards, Cool Ideas Connect Team *** ***