Cool Ideas - Pathetic service and connectivity!!!!

Still no joy!!!!

We are now on Cool Ideas for approximately 1 month and not one day did we have a good experience.

The WIFI signal and or internet drops 10 to 20 times a hour.

A new router was sent yesterday and the same problem!!!!

You guys insist it is interference hence 10 to 20 times a hour the internet drops on WIFI .

I placed my Vodacom Huawei MiFi(pocket router) next to your router and no problems at all with dropping and or signal!!!!

How can this be interference? The class and type of routers are worlds apart, yet according to you it is interference.

WIFI analyzer also shows no interference!!!!

Neither is the amount of devices connected to the router the problem...

You guys claim that our 10MB line is too slow for our needs........... we had a Telkom 4MB line that had a throttle and that was never an issue!!!!

This Telkom router was placed at the same spot as your router, yet we did not have this problem - be it slow internet as per the type of technology that ADSL is.

I am extremely unhappy and did not enjoy this experience from day 1, and this is impacting work from home.

Please refund all my monies paid thus far and cancel our subscription - there are plenty other ISPs out there....

The above also to go with drop calls with agents, agents not listening to my complaints and assuming my problem is prolonging this... I called on the 08/05/2021 initially and all 3 of my complaints were not listened to assisted with.

PS I am more formally educated and experienced on this matters :) so please can you guys not make ridiculous claims and or excuses - this is starting to really annoy me!!!!!!