1 reviews | Active since Aug 2021
Cool Ideas Pathetic Customer Service
Made a payment of R153.55 to re-activate my line - refer invoice no. ***. Payment was made via Eft from Absa - refer transaction no. 806FF89225-1. I also mailed the proof of payment to Tazne Arendse #***. Tazne then told me and this after receiving the oroof of payment that I now have to wait until the funds reflect in their account before they would activate the service. This means that I will be loosing revenue due to loss of business because I rely on my internet service to do my work. Disgusted with CoolIdeas I told them I would give my notice of termination, and also report them with Hellopeter for poor customer service. My previous ISPs never had this bull****, all they needed was a proof of payment and they would activate your services.
Thank you for your feedback. We are sorry to learn of this inconvenience that you've experienced.
Please note that our Accounts analysts have to wait for payments to reflect on our systems before unsuspending suspended lines. It is a security measure. They also send several reminders for bills to be settled before any services get suspended.
We see that your payment eventually reflected on our systems about an hour ago and that your line was re-activated. Thank you for confirming connectivity.
We hope that you can understand why we have these processes in place.
Kind Regards,
Cool Ideas
Thank you for your feedback. We are sorry to learn of this inconvenience that you've experienced.
Please note that our Accounts analysts have to wait for payments to reflect on our systems before unsuspending suspended lines. It is a security measure. They also send several reminders for bills to be settled before any services get suspended.
We see that your payment eventually reflected on our systems about an hour ago and that your line was re-activated. Thank you for confirming connectivity.
We hope that you can understand why we have these processes in place.
Kind Regards,
Cool Ideas