Cool Ideas or **** Ideas?

How stupid are you people actually?

My contract EXPIRES ON 31 OCTOBER 2019 so why on gods green earth do you clowns send your courier company to collect a router TODAY when my explicit instruction was to collect on 4 NOVEMBER 2019 BETWEEN 08:30 - 13:30.

I have sent this instruction to you on multiple occasions - DO YOU THINK YOU CAN FIND IT WITHIN YOUR VERY LIMITED CAPABILITIES TO ACTUALLY GET SOMETHING RIGHT????????????