MK
Marisja K
1 reviews | Active since Jun 2020
02 Apr 2024, 11:29
Cool Ideas - Nothing Cool about any Ideas
Please change your name - there is nothing Cool about any of your Ideas unless you think it is Cool to cancel a line just because you feel like it. Maybe it is Cool to have clients so angry that you give them no choice but to scream at you. Maybe it is Cool to force customers to pay for a line which you cancelled and are refusing to reconnect. You don't even deserve a 1 star.
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Cool Ideas Service Provider's replyOfficial
03 Apr 2024, 16:18Hi Marisja,
Thank you for sharing your feedback with us, and we extend our sincere apologies for any inconvenience you have encountered.
We acknowledge the issues you faced and the conversation you had with one of our Operations Team Leaders. TT Connect is actively conducting a comprehensive investigation into the unexpected cancellation of your line, as it was determined to be an action initiated on their end. We are committed to providing you with a detailed report as soon as we receive the findings from TT Connect.
We are delighted to hear that your connection was restored yesterday, and we genuinely appreciate your understanding and patience throughout this challenging experience.
Your satisfaction is paramount to us, and we are here to address any further concerns or requirements you may have. Please do not hesitate to reach out to us if there is anything else we can assist you with.
Thank you for your understanding and cooperation as we work towards a resolution.
Warm regards,
Cool Ideas Connect Team
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Thank you for sharing your feedback with us, and we extend our sincere apologies for any inconvenience you have encountered.
We acknowledge the issues you faced and the conversation you had with one of our Operations Team Leaders. TT Connect is actively conducting a comprehensive investigation into the unexpected cancellation of your line, as it was determined to be an action initiated on their end. We are committed to providing you with a detailed report as soon as we receive the findings from TT Connect.
We are delighted to hear that your connection was restored yesterday, and we genuinely appreciate your understanding and patience throughout this challenging experience.
Your satisfaction is paramount to us, and we are here to address any further concerns or requirements you may have. Please do not hesitate to reach out to us if there is anything else we can assist you with.
Thank you for your understanding and cooperation as we work towards a resolution.
Warm regards,
Cool Ideas Connect Team
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Cool Ideas Service Provider's reply03 Apr 2024, 16:18
Official
Hi Marisja,
Thank you for sharing your feedback with us, and we extend our sincere apologies for any inconvenience you have encountered.
We acknowledge the issues you faced and the conversation you had with one of our Operations Team Leaders. TT Connect is actively conducting a comprehensive investigation into the unexpected cancellation of your line, as it was determined to be an action initiated on their end. We are committed to providing you with a detailed report as soon as we receive the findings from TT Connect.
We are delighted to hear that your connection was restored yesterday, and we genuinely appreciate your understanding and patience throughout this challenging experience.
Your satisfaction is paramount to us, and we are here to address any further concerns or requirements you may have. Please do not hesitate to reach out to us if there is anything else we can assist you with.
Thank you for your understanding and cooperation as we work towards a resolution.
Warm regards,
Cool Ideas Connect Team
***
***
Thank you for sharing your feedback with us, and we extend our sincere apologies for any inconvenience you have encountered.
We acknowledge the issues you faced and the conversation you had with one of our Operations Team Leaders. TT Connect is actively conducting a comprehensive investigation into the unexpected cancellation of your line, as it was determined to be an action initiated on their end. We are committed to providing you with a detailed report as soon as we receive the findings from TT Connect.
We are delighted to hear that your connection was restored yesterday, and we genuinely appreciate your understanding and patience throughout this challenging experience.
Your satisfaction is paramount to us, and we are here to address any further concerns or requirements you may have. Please do not hesitate to reach out to us if there is anything else we can assist you with.
Thank you for your understanding and cooperation as we work towards a resolution.
Warm regards,
Cool Ideas Connect Team
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