CW
Cameron W
1 reviews | Active since May 2024
16 May 2024, 18:59
Cool Ideas not worth it
Had no internet service since Monday afternoon. Had been constantly in contact with them but still nothing has been fixed. It has been 3 days. Been a customer for over 5 years.
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Replies (1)
Cool Ideas Service Provider's replyOfficial
17 May 2024, 07:51Hi Cameron,
Thank you sincerely for bringing this to our attention. We're truly sorry to hear about the trouble you've experienced with your connection.
We want to assure you that your concerns have been escalated to our dedicated Escalations team, who are actively liaising with Vumatel to expedite the dispatch of a technician to address the fault promptly. We understand the frustration of being without a reliable connection and are committed to resolving this issue for you as swiftly as possible.
Rest assured, we'll keep you in the loop every step of the way, providing regular updates on the progress of your ticket. Your patience and understanding during this time are immensely valued.
Please don't hesitate to reach out if there's anything further we can assist you with.
Warm Regards,
Cool Ideas
Thank you sincerely for bringing this to our attention. We're truly sorry to hear about the trouble you've experienced with your connection.
We want to assure you that your concerns have been escalated to our dedicated Escalations team, who are actively liaising with Vumatel to expedite the dispatch of a technician to address the fault promptly. We understand the frustration of being without a reliable connection and are committed to resolving this issue for you as swiftly as possible.
Rest assured, we'll keep you in the loop every step of the way, providing regular updates on the progress of your ticket. Your patience and understanding during this time are immensely valued.
Please don't hesitate to reach out if there's anything further we can assist you with.
Warm Regards,
Cool Ideas
Cool Ideas Service Provider's reply17 May 2024, 07:51
Official
Hi Cameron,
Thank you sincerely for bringing this to our attention. We're truly sorry to hear about the trouble you've experienced with your connection.
We want to assure you that your concerns have been escalated to our dedicated Escalations team, who are actively liaising with Vumatel to expedite the dispatch of a technician to address the fault promptly. We understand the frustration of being without a reliable connection and are committed to resolving this issue for you as swiftly as possible.
Rest assured, we'll keep you in the loop every step of the way, providing regular updates on the progress of your ticket. Your patience and understanding during this time are immensely valued.
Please don't hesitate to reach out if there's anything further we can assist you with.
Warm Regards,
Cool Ideas
Thank you sincerely for bringing this to our attention. We're truly sorry to hear about the trouble you've experienced with your connection.
We want to assure you that your concerns have been escalated to our dedicated Escalations team, who are actively liaising with Vumatel to expedite the dispatch of a technician to address the fault promptly. We understand the frustration of being without a reliable connection and are committed to resolving this issue for you as swiftly as possible.
Rest assured, we'll keep you in the loop every step of the way, providing regular updates on the progress of your ticket. Your patience and understanding during this time are immensely valued.
Please don't hesitate to reach out if there's anything further we can assist you with.
Warm Regards,
Cool Ideas