Cool Ideas, not so cool service
Cool Ideas, an ISP that starts off really well with great service, but as soon as something goes wrong the service goes with it. im on a 10/5 contract to test the waters with them, but for the past week been receiving speeds of 1.98mb... on submitting calls, the service person takes close to 2 days to respond and does not do anything about the request and cant give any feed back whether its CoolIdeas or the infrastructure that is causing the problem. no feedback and an ongoing issue for a week. i dont know why i need to pay for a service im not receiving
try calling the department and it rings and rings this is really **** service. please rethink your isp decision, if you're in the market
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15 Nov 2018, 21:46hi
please can someone help me, I'm tired of dealing with incompetant support staff. I have had an issue for over a week, download speed at 1.98mb but I'm on a 10/5
support takes over a day to respond to me which obviously leads into 2 days, and even then I'm not getting any decent help... I get told to take screenshots of the speed, I did and sent. then they not happy so I must change the server and try again, I did and sent. support still not happy and say I must connect to the ont, and bypass the router.
I have a MAC and the instructions I get sent are for a ****ing windows pc. did they not look at my screen shots??? how can that little attention to detail be cool ideas service level.
please can someone ****ing help me, this. has been a week, and I want a damn credit as I'm not paying for a service not received. I'm close to terminating this contract so someone in charge, not from the ****ing call centre please contact me
's update15 Nov 2018, 21:46
Reviewer Update
hi
please can someone help me, I'm tired of dealing with incompetant support staff. I have had an issue for over a week, download speed at 1.98mb but I'm on a 10/5
support takes over a day to respond to me which obviously leads into 2 days, and even then I'm not getting any decent help... I get told to take screenshots of the speed, I did and sent. then they not happy so I must change the server and try again, I did and sent. support still not happy and say I must connect to the ont, and bypass the router.
I have a MAC and the instructions I get sent are for a ****ing windows pc. did they not look at my screen shots??? how can that little attention to detail be cool ideas service level.
please can someone ****ing help me, this. has been a week, and I want a damn credit as I'm not paying for a service not received. I'm close to terminating this contract so someone in charge, not from the ****ing call centre please contact me