IM
Irene M
1 reviews | Active since Aug 2022
04 May 2025, 11:34
Cool Ideas not so cool customer portal
I must say that I have never in my live seen a more un-user-friendly customer portal. Oh yes and the tickets are closed and customer questions are ignored. Do better cool ideas. How can I see my debit order details. I changed it based on the stupid portal but there is no way to know if it even updated. so stupid!!! and guess what - the debit order did not go off!!!!!!!!!!! So it is pretty much useless
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Cool Ideas Service Provider's replyOfficial
06 May 2025, 13:40Good day Irene,
Thank you for your feedback, and we apologise for the inconvenience caused by your experience with our customer portal and support process. We understand how important it is to have clear and reliable access to your account and debit order information. Our Billing Team Leader would like to contact you directly to assist with your concerns and ensure everything is correctly updated. We appreciate you bringing this to our attention and remain committed to improving your experience.
Kind Regards, The Cool Ideas Team
Thank you for your feedback, and we apologise for the inconvenience caused by your experience with our customer portal and support process. We understand how important it is to have clear and reliable access to your account and debit order information. Our Billing Team Leader would like to contact you directly to assist with your concerns and ensure everything is correctly updated. We appreciate you bringing this to our attention and remain committed to improving your experience.
Kind Regards, The Cool Ideas Team
Cool Ideas Service Provider's reply06 May 2025, 13:40
Official
Good day Irene,
Thank you for your feedback, and we apologise for the inconvenience caused by your experience with our customer portal and support process. We understand how important it is to have clear and reliable access to your account and debit order information. Our Billing Team Leader would like to contact you directly to assist with your concerns and ensure everything is correctly updated. We appreciate you bringing this to our attention and remain committed to improving your experience.
Kind Regards, The Cool Ideas Team
Thank you for your feedback, and we apologise for the inconvenience caused by your experience with our customer portal and support process. We understand how important it is to have clear and reliable access to your account and debit order information. Our Billing Team Leader would like to contact you directly to assist with your concerns and ensure everything is correctly updated. We appreciate you bringing this to our attention and remain committed to improving your experience.
Kind Regards, The Cool Ideas Team