Cool Ideas - (NOT SO) Cool (AND HAVE NO) Idea on how to Run an IPS

For the last 3 months, I have been experiencing extremely poor quality services from Cool Ideas. The Line speed on the fibre is terrible. I have a 10mbs fibre line and its not even close to 1mbs. It seems to be the luck of the draw every time as to whether the line will work or not. 1st I thought it was due to loadshedding but for the December period there was none and yet the speeds were poor. I have ran a speed test on their servers and it gave a +-900ping with a 50kbs download...