CB
Chrisna B
1 reviews | Active since Jul 2021
04 Aug 2021, 12:34
Cool Ideas not so cool
Looks like ISP's in Johannesburg are really contesting to see who can be the worst. We changed over from Vox due to lack of service / disconnection, had given Cool Ideas more than two weeks advance warning that we were changing to them. 4 days into contract we have no fibre and our query is being escalated to death but we receive no feedback and no resolution. Already changed to another ISP. Apparently Vumatel is the villain in all of this, and yet the customer has to suffer the consequences.
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Cool Ideas Service Provider's replyOfficial
04 Aug 2021, 12:40Good day Chrisna
We are sorry to hear of this frustration
We are reliant on the FNO (Fibre Network Operator) in this case Vumatel to apply a configuration on the line in question before we can go live as this is the portion they hand over to us. We have a lot of orders go through successfully on a daily basis and do apologize that you are experiencing delays, we will engage with our team to see where your order is sitting and what exactly can be done to get you up and running. we understand this is not ideal and there must be a valid reason for this.
We continue to strengthen our relationship with the FNO on a daily basis, we are constantly finding new and improved ways to ensure efficiency and delivery within a reasonable time, We strive for improvement and streamlined systems to get our customers up and running with as little delay as possible. someone will be in touch to discuss the way forward
The Cool Team
We are sorry to hear of this frustration
We are reliant on the FNO (Fibre Network Operator) in this case Vumatel to apply a configuration on the line in question before we can go live as this is the portion they hand over to us. We have a lot of orders go through successfully on a daily basis and do apologize that you are experiencing delays, we will engage with our team to see where your order is sitting and what exactly can be done to get you up and running. we understand this is not ideal and there must be a valid reason for this.
We continue to strengthen our relationship with the FNO on a daily basis, we are constantly finding new and improved ways to ensure efficiency and delivery within a reasonable time, We strive for improvement and streamlined systems to get our customers up and running with as little delay as possible. someone will be in touch to discuss the way forward
The Cool Team
Cool Ideas Service Provider's reply04 Aug 2021, 12:40
Official
Good day Chrisna
We are sorry to hear of this frustration
We are reliant on the FNO (Fibre Network Operator) in this case Vumatel to apply a configuration on the line in question before we can go live as this is the portion they hand over to us. We have a lot of orders go through successfully on a daily basis and do apologize that you are experiencing delays, we will engage with our team to see where your order is sitting and what exactly can be done to get you up and running. we understand this is not ideal and there must be a valid reason for this.
We continue to strengthen our relationship with the FNO on a daily basis, we are constantly finding new and improved ways to ensure efficiency and delivery within a reasonable time, We strive for improvement and streamlined systems to get our customers up and running with as little delay as possible. someone will be in touch to discuss the way forward
The Cool Team
We are sorry to hear of this frustration
We are reliant on the FNO (Fibre Network Operator) in this case Vumatel to apply a configuration on the line in question before we can go live as this is the portion they hand over to us. We have a lot of orders go through successfully on a daily basis and do apologize that you are experiencing delays, we will engage with our team to see where your order is sitting and what exactly can be done to get you up and running. we understand this is not ideal and there must be a valid reason for this.
We continue to strengthen our relationship with the FNO on a daily basis, we are constantly finding new and improved ways to ensure efficiency and delivery within a reasonable time, We strive for improvement and streamlined systems to get our customers up and running with as little delay as possible. someone will be in touch to discuss the way forward
The Cool Team