SS
Saabira S
1 reviews | Active since Jul 2016
11 Nov 2021, 17:17
Cool ideas not so cool
We have logged a fault since yesterday It has been 24 hours and received no feedback regarding why our fibre isn't working. We fully understand that cool ideas is our isp and vodacom serves the area, however we took out internet with cool ideas and we expect some sort of help. All we are getting is that the problem is being escalated. If this is the case, cool ideas needs to let us know so that we can change isp's because firstly we are losing out on work and secondly our learning cannot take place. How do we even begin to try to understand how long we will be offline?
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Replies (2)
Cool Ideas Service Provider's replyOfficial
11 Nov 2021, 19:22Good day Saabira S,
Thank you for your feedback. Please accept our most sincere apologies for your experience as well as any inconvenience caused.
Kindly be advised that our management have taken over your case and have reached out to the Vodacom support team's management to find a quick resolution to this incident. Someone from our team will contact you with an update tomorrow morning.
Please bear with us a little longer while we work on getting you re-connected ASAP. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
Thank you for your feedback. Please accept our most sincere apologies for your experience as well as any inconvenience caused.
Kindly be advised that our management have taken over your case and have reached out to the Vodacom support team's management to find a quick resolution to this incident. Someone from our team will contact you with an update tomorrow morning.
Please bear with us a little longer while we work on getting you re-connected ASAP. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
Cool Ideas Service Provider's reply11 Nov 2021, 19:22
Official
Good day Saabira S,
Thank you for your feedback. Please accept our most sincere apologies for your experience as well as any inconvenience caused.
Kindly be advised that our management have taken over your case and have reached out to the Vodacom support team's management to find a quick resolution to this incident. Someone from our team will contact you with an update tomorrow morning.
Please bear with us a little longer while we work on getting you re-connected ASAP. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
Thank you for your feedback. Please accept our most sincere apologies for your experience as well as any inconvenience caused.
Kindly be advised that our management have taken over your case and have reached out to the Vodacom support team's management to find a quick resolution to this incident. Someone from our team will contact you with an update tomorrow morning.
Please bear with us a little longer while we work on getting you re-connected ASAP. Thank you for choosing Cool Ideas as your ISP.
Kind Regards,
Cool Ideas
SS
Saabira S's updateReviewer Update
12 Nov 2021, 12:33You guys still haven't helped or fixed this problem. Stop sugar coating your inability to get this issue resolved. You guys have a set apology thats ingrained into each of your consultants, which obviously isn't helpful as the problem is still present. When are we getting this problem fixed? Is cool ideas going to reimburse us for days not having internet? Obviously not! We are still waiting for that special someone to contact us. You guys love taking money from us but where service is due, none seems to be available. If you guys cannot fix the problem then help us at least cancel because this level of uselessness if not appreciated
SS
Saabira S's update12 Nov 2021, 12:33
Reviewer Update
You guys still haven't helped or fixed this problem. Stop sugar coating your inability to get this issue resolved. You guys have a set apology thats ingrained into each of your consultants, which obviously isn't helpful as the problem is still present. When are we getting this problem fixed? Is cool ideas going to reimburse us for days not having internet? Obviously not! We are still waiting for that special someone to contact us. You guys love taking money from us but where service is due, none seems to be available. If you guys cannot fix the problem then help us at least cancel because this level of uselessness if not appreciated