Cool Ideas not so cool!

Cool Ideas is not so very cool. I have been waiting since 16th May 2019 for fibre connection. Today is the 10th June 2019. The initial response was really quick but things then seemed to fall off the wall. I constantly have to phone them to find out what is happening with the installation. I have now been waiting 10 days for the router to be despatched to me after providing them with the "B" number from OpenServe. Not very good customer service Cool Ideas.,