1 reviews | Active since May 2021
Cool Ideas, Not So Cool
Initially, the service I received from cool ideas was fine, they would communicate timeously & effectively. I moved from one province to another(I didn't give a 30-day notice, there's no contract or agreement that stipulated this - no extra charges incurred) continued to use their fibre service. The issue began when I wanted to leave, on the 6th of June, I advised that from the month of July I will no longer be needing their services. I was advised the they for whatever reason could only cut the month to month service at the end July. I was badgered and harassed to pay for the month of July for a service I did not use. They went as far as sending me a letter that threatened to affect my credit score. No one was willing to reason with me, when I chose to terminate the service - the approach changed completely. I'm disgusted. Unbelievably disappointed. I will never use this service again.
We are sorry to hear of this frustration,
Please note that we have a notice period stipulated within our Terms and conditions which can be easily accessed via our website www. cool ideas . co . za furthermore our teams are trained to answer this query should you submit it to any department within our support channels they will reply with the relevant process for clarity sake before any move commences.
we require notice so that we can provide notice to the fibre line providers who charge us for your line fee and of which we pay on your behalf, the notice period is in place to avoid both you and us as the ISP being billed unnecessarily. We do not wish any inconvenience for our customers however all of these terms are clearly stipulated online.
The Cool Team
We are sorry to hear of this frustration,
Please note that we have a notice period stipulated within our Terms and conditions which can be easily accessed via our website www. cool ideas . co . za furthermore our teams are trained to answer this query should you submit it to any department within our support channels they will reply with the relevant process for clarity sake before any move commences.
we require notice so that we can provide notice to the fibre line providers who charge us for your line fee and of which we pay on your behalf, the notice period is in place to avoid both you and us as the ISP being billed unnecessarily. We do not wish any inconvenience for our customers however all of these terms are clearly stipulated online.
The Cool Team