LE
Lance E
1 reviews | Active since May 2021
02 Mar 2024, 13:47
Cool Ideas NOT SO COOL
Not so COOL. Moved my fibre to 4 streets away. Cools Ideas service provider (Vumatel) attended yesterday and tested the fibre and said good to go. Decided to give Cool Ideas till today to connect. Contacted them at 11h23 and the lady said she revert with an update, which she did at 11h43 stating that they need re-initialised the activation and would keep us updated. Needless to say, call centre now closed. I get to pick up the bill for my IT Service Provider to sit here for 2 hours and back when we are up....NOT COOL
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Cool Ideas Service Provider's replyOfficial
05 Mar 2024, 19:15 Good day Lance,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced due to the delay in getting you connected.
We are glad to see that our Support team was able to assist you in troubleshooting and ultimately getting you connected. Your patience during this process is greatly appreciated. We understand the importance of a seamless connection experience and are continuously working to enhance our processes to prevent such delays in the future.
Should you require any further assistance or have additional concerns, please do not hesitate to reach out to our Support Team at the provided email or phone number.
We are glad to see that our Support team was able to assist you in troubleshooting and ultimately getting you connected. Your patience during this process is greatly appreciated. We understand the importance of a seamless connection experience and are continuously working to enhance our processes to prevent such delays in the future.
Should you require any further assistance or have additional concerns, please do not hesitate to reach out to our Support Team at the provided email or phone number.
Once again, we apologize for any inconvenience caused and appreciate your understanding. Your feedback is invaluable to us as we strive to improve our services.
Kind Regards,
Cool Ideas Support Team
Cool Ideas Support Team
Email: ***
Phone: ***
Phone: ***
Cool Ideas Service Provider's reply05 Mar 2024, 19:15
Official
Good day Lance,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced due to the delay in getting you connected.
We are glad to see that our Support team was able to assist you in troubleshooting and ultimately getting you connected. Your patience during this process is greatly appreciated. We understand the importance of a seamless connection experience and are continuously working to enhance our processes to prevent such delays in the future.
Should you require any further assistance or have additional concerns, please do not hesitate to reach out to our Support Team at the provided email or phone number.
We are glad to see that our Support team was able to assist you in troubleshooting and ultimately getting you connected. Your patience during this process is greatly appreciated. We understand the importance of a seamless connection experience and are continuously working to enhance our processes to prevent such delays in the future.
Should you require any further assistance or have additional concerns, please do not hesitate to reach out to our Support Team at the provided email or phone number.
Once again, we apologize for any inconvenience caused and appreciate your understanding. Your feedback is invaluable to us as we strive to improve our services.
Kind Regards,
Cool Ideas Support Team
Cool Ideas Support Team
Email: ***
Phone: ***
Phone: ***