TM
Tshepo M
1 reviews | Active since May 2021
09 Aug 2021, 14:02
Cool Ideas not living up to their reputation
I thought cool ideas was the best. I had no internet for 3 days. Now I am having intermittent drops on my fibre line up to 8 times a day and getting speeds of 0.1/0.5 instead of 1000/500
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Replies (2)
Cool Ideas Service Provider's replyOfficial
10 Aug 2021, 06:14Good day Tsepho
We are sorry to hear of your frustration
Upon investigation we see that you logged a 3 days ago and the latest update there was that the line was stable and you will continue to monitor it, there was also further confirmation that you spoke with the fibre line provider and they resolved the issue on their side. our team has been in touch with the provider to see if this is linked to the issue they have with the 1Gbps package you are on that they are currently resolving. someone will be in touch to ensure an update is provided.
We strive to improve on our service each day and value our customers, we value your feedback and trust that our team will work to have all issues resolved accordingly
The Cool Team
We are sorry to hear of your frustration
Upon investigation we see that you logged a 3 days ago and the latest update there was that the line was stable and you will continue to monitor it, there was also further confirmation that you spoke with the fibre line provider and they resolved the issue on their side. our team has been in touch with the provider to see if this is linked to the issue they have with the 1Gbps package you are on that they are currently resolving. someone will be in touch to ensure an update is provided.
We strive to improve on our service each day and value our customers, we value your feedback and trust that our team will work to have all issues resolved accordingly
The Cool Team
Cool Ideas Service Provider's reply10 Aug 2021, 06:14
Official
Good day Tsepho
We are sorry to hear of your frustration
Upon investigation we see that you logged a 3 days ago and the latest update there was that the line was stable and you will continue to monitor it, there was also further confirmation that you spoke with the fibre line provider and they resolved the issue on their side. our team has been in touch with the provider to see if this is linked to the issue they have with the 1Gbps package you are on that they are currently resolving. someone will be in touch to ensure an update is provided.
We strive to improve on our service each day and value our customers, we value your feedback and trust that our team will work to have all issues resolved accordingly
The Cool Team
We are sorry to hear of your frustration
Upon investigation we see that you logged a 3 days ago and the latest update there was that the line was stable and you will continue to monitor it, there was also further confirmation that you spoke with the fibre line provider and they resolved the issue on their side. our team has been in touch with the provider to see if this is linked to the issue they have with the 1Gbps package you are on that they are currently resolving. someone will be in touch to ensure an update is provided.
We strive to improve on our service each day and value our customers, we value your feedback and trust that our team will work to have all issues resolved accordingly
The Cool Team
Cool Ideas Service Provider's replyOfficial
10 Aug 2021, 09:40Good day Tsepho
We believe our team has been in touch and you have confirmed that all is in order and should you experience any future issues you will log this with our support desk so that we can manage your expectation accordingly.
if you find the usual channels are not working feel free to email complaints @ cool ideas . co .za
The Cool Team
We believe our team has been in touch and you have confirmed that all is in order and should you experience any future issues you will log this with our support desk so that we can manage your expectation accordingly.
if you find the usual channels are not working feel free to email complaints @ cool ideas . co .za
The Cool Team
Cool Ideas Service Provider's reply10 Aug 2021, 09:40
Official
Good day Tsepho
We believe our team has been in touch and you have confirmed that all is in order and should you experience any future issues you will log this with our support desk so that we can manage your expectation accordingly.
if you find the usual channels are not working feel free to email complaints @ cool ideas . co .za
The Cool Team
We believe our team has been in touch and you have confirmed that all is in order and should you experience any future issues you will log this with our support desk so that we can manage your expectation accordingly.
if you find the usual channels are not working feel free to email complaints @ cool ideas . co .za
The Cool Team